Need help with your ride?

 

• Through the Freenow app: Access the Help Section for instant guidance, quicker solutions and tailored support.
• Via the Help Button: Located in the bottom right corner of this page, this is recommended if you don't have access to the Freenow app.

Please note: These contact methods are exclusively for Freenow Riders.

 

• If you are a Driver or Fleet Owner and require assistance, please click here.
• If you are a B2B Admin, please click here.

// We use the standard zE wrapper which fires once the snippet is loaded
zE(function() {
   // 1. Set the language
   zE.setLocale('en');

   // 2. Use a 2-second timeout. This is often the "sweet spot" to allow
   // the widget to finish fetching FAQ/Home screen data from Zendesk's servers
   // before the 'open' command is triggered.
   setTimeout(function() {
     try {
       // We try both the 'messenger' (Modern) and 'webWidget' (Classic) namespaces
       // to ensure compatibility regardless of your specific dashboard settings.

       // 'open' is preferred over 'activate' because 'open' usually
       // lands the user on the Home/FAQ screen.
       zE('messenger', 'open');
       zE('webWidget', 'open');

       console.log("Zendesk open command executed.");
     } catch (e) {
       console.warn("Zendesk open failed, retrying legacy activation...");
       // Final fallback if the above fails
       if(typeof zE.activate === 'function') zE.activate();
     }
   }, 2000);
});